22 Jan 2009
Ordering at The Whisky Exchange
Posted by: Ruben Luyten In: * News
With the current rate of the British Pound, I decided to place an order at The Whisky Exchange, which has a huge choice of current as well as older bottlings. Not to forget their excellent range of Single Malts of Scotland releases.
TWE publishes delivery estimates on its website: 3-4 business days for Western Europe. After a few days, it was clear that they couldn’t keep that promise: the online order tracking kept telling me that my order was being printed and processed. After 5 business days I called the (very friendly) sales department and a few hours later everything was being shipped. I suppose it took them so long because some bottles were out of stock (why don’t they give any information on that?), or maybe the packaging guy fell asleep. Some detailed explanation (or simply stock indications on the site) would have been helpful.
The package was delivered within 48 hours after the shipping confirmation (7 days after placing the order). I’m not complaining; it was an example of careful handling, each bottle having its own compartment in the box. More than 20 whiskies are now waiting for a review…