31 Jan 2012
La Maison du Whisky #fail
Posted by: Ruben Luyten In: * News
This is the second time La Maison du Whisky is playing tricks on me.
I won’t go into details but last Friday around 13h25 I received their promotional e-mail about the new Karuizawa single casks. I ordered one of these and received a confirmation at 13h52.
My brother in law wanted to order the same bottle as well, but around 16h they were already out of stock. He clicked the “send me an e-mail when new stock arrives” button. On Saturday morning 7am he received an e-mail claiming that indeed new stock had arrived but by the time he saw the e-mail, they were out of stock again. Bad luck.
Today, about an hour ago, I received this e-mail from their client support:
Dear Sirs, We want to thank you for your order. Unfortunately the product Karuizawa 1981 cask 2634 is out of stock. Do you want to replace the product or to be refunded? Best regards, Audrey – La Maison du Whisky
Funny. How can a product be out of stock for a customer who ordered on Friday if you send an e-mail to customers on Saturday that new stock arrived? How hard is it to have an accurate (if not real-time) stock indication anyway, if you’re a proclaimed specialist since 1956 with an emphasis on online sales?
Is LMdW selling bottles only to preferred customers regardless of the ordering queue? Or is their logistics really that terrible? Beats me.